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Why You’ll be Excited to Work at Techjays
We are on a bold mission to create the best software services offering in the world to work on startups in nascent industries and greenfield projects to large scale enterprises. As a growth stage company, we combine a depth of capabilities and resources of our leadership with the ambition, culture and agility of a startup.
Our multinational team of veterans of Google, Vivint SmartHome, NetApp and many other established and startup companies. We have engineering teams based out of the US, India and Bangladesh.
Must Have Skills
- Client Relationship Management
- Project & Delivery Oversight
- Account Strategy & Growth
- Escalation & Risk Management
- Internal Stakeholder Coordination
- Communication & Negotiation
- Project Management Tools (e.g., Jira, Asana)
- Client Lifecycle Management
- People Management & Coaching
- Analytical & Reporting Skills
- Upsell & Cross-sell Identification
Roles and Responsibilities
Client Engagement:
- Own strategic relationships with key clients; act as a trusted advisor and escalation point.
- Identify business opportunities and align internal resources to meet client goals.
- Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions.
- Drive continuous improvement in client satisfaction, retention, and growth metrics.
- Analyze account performance data to provide insights and actionable recommendations.
- Collaborate with sales/account managers to identify upsell and cross-sell opportunities.
- Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution.
People Management:
- Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists.
- Set performance objectives, conduct reviews, and support career development planning.
- Foster a high-performance, collaborative, and inclusive team culture.
- Oversee staffing, succession planning, and skills development across client-facing and delivery teams.
- Partner with HR and leadership on engagement, retention, and organizational health initiatives.
Key Performance Indicators (KPIs):
- Client Satisfaction (CSAT) & Net Promoter Score (NPS)
- Account retention & renewal rates
- Revenue growth from existing clients (upsells/cross-sells)
- Team performance metrics (goal attainment, quality scores)
- Employee engagement and retention
- Escalation response time and resolution effectiveness
We Take Care of Our Own
- Best in class packages
- Paid holidays and flexible paid time away
- Casual dress code & flexible working environment
- Medical Insurance covering self & family up to 4 lakhs per person.
Apply Here
Make your first move in giving your career a massive push forward.
Apply for This Position
You can also send an email to our recruiter at careers@techjays.com
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